1. They are at least 18 years of age (for Australian or European customers) or 21 years of age (for US customers).
2. They are using this site for personal, commercial, or informative purposes only and will keep all the information (shipping location, billing addresses, security policy) confidential and won't show their account to anyone.
3. They are not law enforcement collaborators and are not affiliated with any kind of law enforcement organization.
4. They are not interested in causing harm to anyone from this site and will use it for commercial purposes only.
5. They will treat the operators of this site in a friendly and cultural manner.
6. They know that some of the products listed on the site may unintentionally harm their health and have unwanted side effects.
SHIPPING METHOD
1. The packages are shipped using Regular Airmail shipping service, despatched from Europe.
2. The package initially gets shipped by plane to your country’s nearest sorting depot and then travels by land transport to your location.
3. Currently, we only fulfill shipping directly from our international depots.
ESTIMATED DELIVERY TIMES
4. The orders are typically shipped 1 to 5 days after we have verified the payment.
5. Once we have shipped your package, you will be notified of the expected arrival date via email, as well as in the Order History section under your account on our website.
6. On average, deliveries are expected to arrive between 7 and 20 days, depending on the destination.
7. The expected arrival dates we indicate are provided by the mail service and are based on the average delivery times our previous customers across Australia experienced. It’s possible that the actual final arrival date is up to 3-5 days later than what you have been notified of.
SHIPPING DELAYS
8. Short delays are considered normal due to mail service disruptions. However, once a package is already 15 days late, please report it to our customer service team and we will look into the issue.
9. Please be aware that sometimes there are shipping delays caused by technical problems on our side. Please don’t be disappointed or concerned when, in the unlikely scenario that an order has not been dispatched for more than 7 days. We apologise for this and ask that you please inform us so that we can compensate you with a credit to your account.
10. We cannot fast track shipping, or intervene with the mail service provider/courier to speed up the delivery, as the mail service is outsourced and not within our competence. Expectations of delays are therefore not excluded.
11. Products are stored and shipped from various warehouses located in different countries. Therefore, your order may not arrive all at once, and you may notice that your order arrives split up into separate smaller packages 24 – 48 hours apart. This is because we fulfill your order directly from the different regions we source and dispatch from, depending on where the nearest available stock is.
DELIVERY ADDRESS
12. The billing and shipping addresses are allowed to be different; however, the mailing address must be valid and accessible for at least 40 days from the date of making your order.
13. If you would like an order to be divided and sent to several different addresses, you'll need to place separate orders and provide the required address for each product item. In this scenario, however, you will only need to pay the shipping fee once for the entire combined order.
14. If you relocate to a new address within 30 days after the expected date of delivery, you’ll need to arrange for someone to receive the package on your behalf at your previous address. If this is not possible, we'll compensate up to 50% of the value of the individual package that has become inaccessible.
1. Before placing an order, please read the ordering instructions carefully.
2. After you place an order, it will stay dormant until the funds are received, at which point we will begin processing it within 24 hours.
3. You can cancel or delete an order at any time, even once paid for, but provided it has not been activated yet. To request the halting or cancellation of your order, notify us via our contact form as soon as possible.
4. There is a 1 week grace period where we will keep the (unpaid) items you have ordered aside in our warehouse. If the time between the date you have placed the order and the eventual intended payment date is longer than 1 week, then please double check with us first before ordering whether the items you would like are still in stock by contacting us via our contact form.
5. The status of your payment verification, order details, shipping status, delivery tracking code, and other information about your order can be viewed in the ‘Order History’ section in your account on our website.
6. Placing an order freezes the offer price, so if your order is kept unpaid in the system and you eventually decide to pay for it (even if the live website price has changed since), you will still qualify for the old price quoted in your order.
7. If you order a large number of different products yet the amount needed per individual product item to qualify for a total bulk discount is not enough: just place the order regardless and then contact us to adjust the order limits manually (within the restrictions offered by our discount policy).
8. The order’s delivery tracking code attached to your purchase shouldn't be confused with the mail reference number - they are for completely different functions.
9. If products are missing when you receive your order, please inform us immediately on the same day, otherwise, we may refuse to reship the missing products to you.
10. As you may receive your order spread across separate packages (see ‘ESTIMATED DELIVERY TIMES’, point #9 above), please inform us that the package has been received.
To do this:
- Log into the website;
- Open your Order History;
- In the field next to each product you received, enter the amount you have received;
- Click ‘Accept’.
*Note: ‘The expected date of delivery‘ can be found in the ‘Order History’ section of your account on
our website.
11. NON-ELIGIBLE CASES FOR RESHIPPING
i. The wrong delivery address was given
Packages that were misdelivered and have subsequently gone missing due to an incorrectly provided address will not be re-shipped.
ii. Outdated delivery address
If you relocate to a new address before the expected date of delivery, or no longer have access to the mail sent to an address provided to us, then the package won't be reshipped.
12. ELIGIBLE CASES FOR RESHIPPING
i. Order lost in the mail
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If an order surpasses the expected delivery date: |
It is considered delayed. |
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If an order surpasses the expected delivery date by 15 days:
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Don’t be concerned and don’t notify us yet. Mail delivery companies can sometimes be inefficient. |
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If an order surpasses the expected delivery date by 30 days: |
It is considered lost, and eligible for free reshipping. In the unlikely scenario that this happens, kindly: - Notify us that the package is lost - Provide us with the order ID code and an alternative address so that we can reship your order. |
ii. The order was seized by customs
We require you to notify us of the case via our contact form and send us a photo/scanned copy of the letter of customs seizure to [email protected] so that our team can investigate the case and verify that the items were seized.
iii. The order was incorrect
If you received the incorrect products that you ordered, please inform us and we will we will compensate you immediately with free reshipment of the correct products.
iv. The order was damaged or the products were unusable
In the rare case of products being damaged in transit or being unusable (eg. product is past the expiry date), we ask that you take pictures of the damaged products, labels, and packing, and send them to us at [email protected] or submit them via our contact form so that we can investigate and reship them to you.
13. RESHIPPING OUT-OF-STOCK PRODUCTS
If we need to reship any products to you as per eligible cases outlined above, but the product is currently out of stock, we offer two options:
A) Wait until the product is back in stock.
B) Replace the out-of-stock product with an alternative product of the same total value.
14. RESHIPPING ADDRESS
For any orders that need to be reshipped, we require a different shipping address to prevent the same misdelivery from reoccurring. If you can’t, or don’t want to provide an alternative address then we'll reship the order anyway at your own risk, and we cannot guarantee the reshipping for a second time beyond that.
15. RETURNING PRODUCTS
Should you have concerns about the products received in your order, you will not be able to return them to us as the sender’s address indicated on the package shipped to you is fake and we will therefore not be able to receive any returned goods and reimburse you the value of those items.
Therefore please get in touch with our customer service team to discuss the reasons for being unhappy about your order via the contact us form and we will endeavour to find a suitable solution.
1. The authenticity of all products is verified for their quality by us and is also guaranteed by the manufacturer.
2. Any quality-related issues should be immediately reported to our customer care team via our contact form, along with a detailed description of the issue and, if necessary, photos for verification.
3. If you are allergic to some of the ingredients in a product purchased from us but have used it already, please consult your doctor; such cases are beyond our scope of expertise.
1. The augear.store website will treat all personal information in accordance with European legislation. Even if a foreign government makes a formal request, the data of customers of the augear.store shop website will not be released.
2. It is your responsibility to find out whether drug transactions for these types of products over the internet are illegal in your location.
