ORDERING |
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MAKING OR CHANGING AN ORDER |
HOW DO I MAKE AN ORDER ON YOUR WEBSITE?Ordering steroids for sale online with Bodybuilding-Seriously.net is easy!
I WOULD LIKE TO MAKE CHANGES TO MY ORDERYour order can still be changed even after you paid for it, as long as it has not been dispatched yet. Please submit a support ticket to our customer service staff ASAP (remember to mention the Order ID in your message) so that we can halt your order until you have made the changes you'd like. To make changes to your order, please log in to your account, and on your existing order select "Edit Order" from the drop-down list. DO I NEED A PRESCRIPTION TO ORDER?No, you do not need to provide us with a prescription if you want to make an order. |
PAYING FOR YOUR ORDER |
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MAKING PAYMENTS |
HOW DO I PAY?You will be emailed instructions on how to make a payment. Please let us know if you didn't receive the email and we will resend it ASAP. To avoid any unnecessary delays, please pay close attention to the instructions emailed to you. HOW LONG DOES IT TAKE TO PROCESS MY PAYMENT?Normally, we process money transfer payments within 2 to 3 business days of receiving proof of transaction. You'll automatically be notified by email by our payment provider if your payment was unsuccessful (eg. in the case that wrong account numbers were submitted). If this happens, you will need to repeat the payment process until successful. Your order will be prepared within 24 hours of receiving a successful transaction confirmation. |
PAYMENT METHODSSECURE ONLINE PAYMENTSWe are one of the few online steroids stores that offer fast, secure, and simple credit card payments from major credit card providers. Additionally, we also offer bank transfers, money transfers, and cryptocurrency as forms of payment. Once you’ve found the ideal anabolic steroid solutions you’re after, you will be able to complete your payment using: |
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CREDIT CARDS |
WHAT CREDIT CARDS DO YOU ACCEPT?
HOW DO YOU PROCESS CREDIT CARD PAYMENTS?Once you submit your payment via credit card we may require you to verify your order, which is why we need to have your valid phone number so that we can contact you. If your order does not pass our antifraud verification or if we are not able to contact you, then your credit card payment will not be accepted and we will suggest an alternative payment method (e.g. bank transfer, money transfer, or payment in a cryptocurrency like Bitcoin). Once your payment is verified and has passed our anti-fraud control, only then will your card will be charged. Usually, approved payments are processed and cleared within 1-2 business days and your order will be cleared for shipping. MY CREDIT CARD ADDRESS IS DIFFERENT FROM THE DELIVERY ADDRESSThis is not a concern - just ensure that the name on the credit card matches the address the credit card is registered to. Please be aware that we may need additional verification in case our payment gateway provider advises us to double-check the card holder's details. In case the country the credit card is registered in is different from the country the order is being shipped to, we will require you to pay using an alternative method. I PAID ALREADY, BUT MY CREDIT CARD HASN'T BEEN CHARGED YET.It takes between 2 hours and 2 business days for the verification process to be completed, so you will notice that your card will not be charged immediately. |
DEBIT AND PREPAID CARDS |
WHICH DEBIT CARDS DO YOU ACCEPT?
This option is provided for customers who are apprehensive about paying for anabolic steroids using their credit card information online. |
BANK TRANSFERS |
CAN I PAY VIA BANK TRANSFER?Yes! You will also receive your order faster if you choose this method of payment. European customers may pay via Uberweisung (Germany) and IBAN transfer to our EU bank account. SEPA transfers are free of charge and you will also be eligible for a 10% discount. Orders paid by bank transfer qualify for a 5% discount and we will cover the bank transfer fee. For example, if your order total is $500, you will only need to pay us $435 ie. $500 - $25 (5% discount) - $40 (bank transfer fee) = $435 SEPA transfers are free of charge and you will also be eligible for a 10% discount. For orders over $750 paid via bank transfer, we offer a 10% discount together along with any other applicable discounts (eg. returning customers, promo coupon code, or any special promotional offers). On top of that, we will also deduct the bank transfer fees from your final total. Bargain! Bank transfer payments don't require any verification and usually take 1-2 business to process and clear. |
ALTERNATIVE PAYMENT METHODS |
DO YOU ACCEPT MONEY TRANSFERS AND BITCOIN?We respect our clients' privacy and strive to provide as many payment alternatives as possible. We, therefore, offer you the option of taking things a step further in terms of security and anonymity by also providing the following payment options:
Bitcoin can be bought using a credit card through websites like Coinbase, Circle, or localbitcoins.com. Please be aware that some customers don’t find these methods to be as simple, discreet, and secure as credit and debit cards. |
HOW WE SHIP YOUR ORDER |
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GENERAL |
ORDERING AND SHIPPINGA list of the items you purchased will be emailed to you immediately after you place your order as confirmation. We dispatch orders within 2-5 business days once payment has been received. a tracking code is provided by the postal service, you can expect your order to arrive within 7 to 15 days. Various factors can affect the shipping time, including the method of shipping you chose, any delays by the postal service, clearance through customs, and the international transit route from the country your order was shipped from, etc. |
COST OF SHIPPING |
HOW MUCH DO YOU CHARGE FOR DELIVERIES?All orders are shipped via standard post at a rate of AUD $33.75 per order. *We currently do not offer express shipping within Australia, as reduces the chances of your products getting inspected and then potentially confiscated at customs. Orders over AUD $776 are shipped for free! |
SHIPPING DESTINATIONS |
WHERE DO YOU SHIP TO? |
We ship anywhere in Australia, and worldwide! |
We can deliver your order to anywhere in Australia that is reachable by the postal service. If you would like to have an order delivered to another country, no problem! We are regularly asked by our customers to send deliveries to the US and Europe, but will happily accommodate any other destination you may prefer. WHERE IS THE DELIVERY DISPATCHED FROM?
We have warehouses in Europe, Singapore, Thailand, and India, however, we route shipments through various shipping nodes to ensure you utmost discretion and anonymity - which is why when you receive your order, our company name will not be shown on the parcel. ARE YOU ABLE TO SHIP TO P.O. BOXES?Yes, absolutely. Just ensure that the person showing the parcel collection slip at the post office has the same name as the addressee as they will need to provide proof of identification when collecting the parcel. IS THERE ANY WAY TO ORDER YOUR PRODUCTS OTHER THAN VIA YOUR WEBSITE?Unfortunately not. We are purely e-commerce driven and specialise in Internet mail orders. Should you have any problems ordering online, please contact our sales team who will gladly assist you. |
NO ORDER TOO BIG! |
I WOULD LIKE TO MAKE A LARGE ORDER |
Regardless of the overall amount of items in your order, no order is too big! |
No problem! However, to maintain the same level of discretion and high chances of your delivery passing through customs and arriving successfully, we separate your order into several smaller shipment envelopes/cartons. We guarantee the same level of care for each smaller-sized package, and we charge for only one single overall handling fee and not a separate fee for each parcel. We prefer our first-time clients not to place orders for more than $750 using their credit card. First-time clients with orders of more than $750 are advised to pay via bank transfer or money transfer (like Moneygram), or Bitcoin. These payment methods do not require any verification and customers who use them will get a 10% discount on expensive orders every time they pay via any method except credit card. DO YOU HAVE MAXIMUM ORDER QUANTITY ORDER LIMITS?No, you may order as much as you'd like! Just be sure to check the regulations with an experienced import specialist about what the restrictions are for the quantities that you are allowed to import to your country. The safest approach would be to do a smaller test order on your first purchase from us; then once you are satisfied with our services we will gladly assist you with larger orders. |
SHIPPING DURATION |
WHEN WILL MY ORDER ARRIVE?AVERAGE DELIVERY TIME IN AUSTRALIA:5-17 business days WHAT CAUSES THE DELAY IN SHIPPING?Our products are fulfilled from our European and Asia warehouses, which means they need to be imported for you into Australia and then pass through Customs & Excise import control. Delays come down to your order taking too long to clear the goods at both the point of exit from the country they are dispatched from and the entry point at the Australian border. It's important to be aware that international shipments have to pass through many hurdles before they arrive at your door. First, they are passed on from our warehouse to the national postal service in the country of origin, then undergo customs clearance for export approval, transit by air, customs clearance for import in the destination country, and finally being handed over to your local postal service to deliver it to your door. Any hiccups along the way can cause the next step in the process to be delayed. Even if most of these steps go smoothly, it takes just one element in the procedure to delay the delivery processes that follow and set back the overall delivery duration. WHAT ARE THE CHANCES OF DELAYS IN SHIPPING?Slight delays may be possible due to factors out of our control - which is why we only give you estimates based on our experience over the years. Inefficiencies by those postal service providers, delays during clearance by import and exit customs and the distance from our depot to your location can all affect how long it takes to get your order delivered to you. Most airmail shipments arrive within 10 days (85% of the time), and 15% of shipments arrive within 15 days. This is not due to delays on our side, but due to inconsistencies by the various entities and factors described above. |
PACKAGINGOur approach to discreteness involves never accompanying a list of the pharmaceutical contents along with the parcel, including our organization's name or anything else that may implicate you. |
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DISCREET SHIPPING |
WHAT PACKAGING METHODS DO YOU USE?All orders are packaged very discreetly, with X-ray photo paper to conceal the contents. We rotate the method in which we package your products constantly to maximise the chance of optimal delivery. To prevent suspicion, we split larger orders into smaller separate shipments to keep the sizes of the packages to a minimum - but you will be quoted for only one shipment handling fee. To ensure discreteness and increase the possibility of your package arriving successfully, we reuse cardboard boxes that we would have otherwise discarded to package your goods. This goes in line with our company's environmentally responsible ethos. Your shipment(s) will be dispatched from various countries through various shipping points to reduce the chances of your parcel being seized by customs control. |
TRACKING YOUR ORDER |
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HOW CAN I TRACK MY ORDER? |
HOW CAN I TRACK MY ORDER? |
Follow the progress of your order delivery using the delivery tracking codes provided with each order. |
We will send you a delivery tracking code within 2-5 business after your order has been paid and we have dispatched your order from our warehouse. Your tracking code can then be found in your account on the website under your Order History. Track your package during any stage of the delivery at: http://www.track-trace.com/post MY TRACKING CODE DOESN'T WORKBecause your package first needs to move from our delivery center to the logistics warehouse to await customs clearance, your tracking code is only issued after 72 hours. If, however, after 3 business days you notice that the tracking code is still faulty, please contact us and we’ll look into the issue immediately. ACCORDING TO THE TRACKING WEBSITE, MY ORDER ISN'T MOVINGThere is not necessarily a problem if you experience this. Typically your parcel is being held at customs while it waits to be processed, hence the delay. If, however, it's been 10 days and there still hasn't been any progress, please contact us so that we can look into the problem. You should contact your local post office quoting your tracking code and ask them to give you a more detailed explanation of the issue and where your parcel currently is. |
IMPORTING YOUR PRODUCTSWe have an excellent track record of getting parcels passed through customs due to years of experience and our discreet method of packaging the items. |
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CLEARING CUSTOMS |
WHAT HAPPENS IF MY ORDER IS SEIZED AT CUSTOMS CONTROL?In the 1% chance that it doesn't, we will either reship your order or reimburse you with an account credit or discount coupon to use towards a new purchase. In case your order does get confiscated, kindly provide us with proof (the official letter of seizure from the post office or customs) and we will remedy the situation within 3 business days. |
GETTING YOUR DELIVERY |
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ARRIVAL |
DO I NEED TO SIGN FOR MY DELIVERY?Yes, a signature is required to acknowledge receipt of your delivery. We need this to contest any fraudulent non-delivery claims. 99% of the time we win such disputes since we provide proof to the credit card companies of our correspondence with the customer, the details of their order, photos taken during the packing of your order, and the confirmation from the postal service that the order was delivered and signed for. Credit card companies can charge a customer between $25 and $200 for such unlawful disputes. Every such false dispute claim that is waived by the credit card company impacts negatively on the customer's credit report score and credit history long-term. |
PROBLEMS |
You may rarely experience any problems as we have an excellent track record of ensuring your delivery goes smoothly. MY ORDER STILL HASN'T ARRIVEDOur experienced after-sales team is committed to provide the best customer service and try to resolve any issues with your delivery at a moment's notice. International standard airmail shipping is included in our overall delivery time estimate, but so is the time it takes to clear customs in your country of residence. Please check your 'Order History' under ‘My Account’ and calculate the total number of business days since your order, before contacting us unnecessarily about late delivery. Your order will be processed and shipped within 15 business days. If it hasn't arrived by then, please contact us and we will investigate the cause and find a solution. MY ORDER IS MISSINGEither your order was lost in the mail, or it was seized by Customs. If you have not received your order after 30 days, please submit a support ticket with your order ID number, so that we can verify that you have not received it and we will reship your order as soon as possible. In case your order was seized by customs, please also attach a photo or a scanned copy of the seizure notification letter you received from Customs & Excise. MY ORDER ARRIVED, BUT IT'S INCOMPLETE OR INCORRECTPlease accept our sincere apologies in case this happened and contact our customer service team so that we can remedy the situation immediately. We usually resolve such issues within 2 business days. We ask that you send us a picture of the contents of your parcel (including the outer parcel labels) so that we can look into why this happened and prevent such scenarios in the future. To make up for any mistakes on our part, we will offer you the option to get your missing items redelivered or get a partial refund for those items, or alternatively, we will credit your account or offer a discount coupon to use towards a future purchase. |
FREE RESHIPPING |
IT'S TAKING A LONG TIME FOR MY ORDER TO BE RESHIPPEDIn case your order goes missing in the mail or gets seized at customs, it is our goal to redeliver your order to you as promptly as possible, without having to endure any hassles again the third time around. There's a risk that Customs & Excise may start to routinely inspect and delay EVERY package sent to your address by anyone in the future if they become suspicious that we are shipping you anabolic steroids. Therefore we try not to continuously ship items to the same address week after week, as it may lead to customs seizing your order, either at the Port of Entry or the Port of Exit. Our customer service team will work with you to find a suitable alternative address or method of delivery. |
GET IN TOUCH! |
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CONTACT US |
Since we are an online store, you are welcome to get in touch with us via our Contact us page. Please note that it takes us an average of 24 hours to respond to email requests, but sometimes it may take up to two business days. Emails sent on a Friday may only receive a response on the following Monday due to the time difference between our support team's working hours and your region. |
